Privacy Policy

Effective Date: March 2019

Last Updated: July 2025

Netgrity Systems ("Netgrity", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit our website, communicate with us, request our services, use our products or engage us for ICT,software, cloud, access control, surveillance or related technology services.

As a company registered with the Nigeria Data Protection Commission (NDPC), we process personal information in accordance with the Nigeria Data Protection Act (NDPA) 2023 and other applicable data protection requirements.

1. Who We Are

Netgrity Systems is an ICT consulting, engineering and enterprise technology company. Our services include:

• Enterprise Software Development
• Website and Web Application Development
• ICT Consultancy and Advisory Services
• Information Security Consulting
• Cloud and Infrastructure Solutions
• Managed IT and Technical Support Services
• CCTV, Surveillance and Command Centre Solutions
• Smart Security and Access Control Systems
• Network Infrastructure and Systems Integration
• Training and Digital Transformation Services

2. Scope of this Policy

This Privacy Policy applies to personal information processed through our website, business communications, client engagements, support services, training programmes, project implementation activities, online forms, email, telephone, WhatsApp or other official communication channels.

3. Information We Collect

Depending on your relationship with us, we may collect the following categories of information:

• Identity Information: name, company name, job title and organisation details.
• Contact Information: email address, phone number, office address and communication details.
• Business Information: project requirements, requests for quotation, support tickets, technical documentation and service enquiries.
• Technical Information: IP address, browser type, device type, operating system, pages visited, date and time of visit and referral source.
• Contract and Service Information: service records, invoices, correspondence, implementation notes and support history.
• Security Information: logs, access records, system activity information and audit data where required for monitoring or support services.

4. Sensitive Personal Information

We do not intentionally collect sensitive personal information through our website unless required for a specific lawful purpose. Where sensitive information is processed during client projects, such as biometric, access control, CCTV or health-related system support, it is handled under appropriate contractual, technical and organisational safeguards.

5. How We Collect Information

• When you visit our website.
• When you complete a contact, enquiry or quotation form.
• When you communicate with us by email, phone, WhatsApp or in person.
• When you engage us for a project, support service or training.
• When we provide managed IT, cloud, software or infrastructure services.
• When information is provided by your organisation in connection with a contract or project.

6. Purpose of Processing

We process personal information for the following purposes:

• To respond to enquiries and requests for quotation.
• To prepare proposals, contracts and project documentation.
• To deliver software, ICT, cloud, surveillance and access control services.
• To provide technical support, maintenance and troubleshooting.
• To manage client relationships and service communications.
• To conduct security reviews, vulnerability assessments and audit activities where authorised.
• To improve our website, products and services.
• To comply with legal, regulatory, tax and contractual obligations.
• To prevent fraud, unauthorised access, cyber threats and abuse of our systems.

7. Legal Basis for Processing

We process personal information only where we have a lawful basis to do so. These may include:

• Consent: where you voluntarily provide information or agree to a specific use.
• Contractual Necessity: where processing is required to provide requested services or fulfil a contract.
• Legal Obligation: where processing is required by law or regulatory obligation.
• Legitimate Interest: where processing is necessary for business operations, service improvement, security or client support, provided your rights are not overridden.
• Vital Interest: where applicable in limited situations involving safety or emergency response.

8. Cookies and Similar Technologies

Our website may use cookies or similar technologies to improve website functionality, remember user preferences, understand visitor interaction and improve user experience. You may disable cookies through your browser settings; however, some parts of the website may not function properly.

9. Third-Party Services

We may use trusted third-party service providers to support our operations, including hosting providers, email service providers, cloud platforms, analytics tools, payment platforms, professional advisers and security tools. These providers are required to process information only for authorised purposes and with appropriate safeguards.

10. Sharing of Personal Information

We do not sell personal information. We may disclose personal information only where necessary to:

• Provide our services or complete a client project.
• Work with authorised service providers or technology partners.
• Comply with legal, regulatory or court requirements.
• Protect our rights, systems, clients and users.
• Respond to lawful requests from regulators or law enforcement agencies.

11. International Data Transfers

Where personal information is transferred outside Nigeria, we ensure that appropriate safeguards are applied in line with applicable data protection requirements. This may include contractual protections, secure processing arrangements and use of reputable technology service providers.

12. Data Security

We apply reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include:

• Role-based access control.
• Secure authentication and multi-factor authentication where applicable.
• Encryption where appropriate.
• Secure hosting and firewall protection.
• Endpoint protection and system monitoring.
• Audit logging and access reviews.
• Confidentiality obligations for employees and vendors.
• Security awareness and data protection training.

13. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, provide services, meet contractual obligations, comply with legal requirements, resolve disputes, maintain audit records and enforce agreements. When information is no longer required, it is securely deleted, anonymised or archived in accordance with applicable retention requirements.

14. Your Data Protection Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you.
• Correct or update inaccurate personal information.
• Request deletion of personal information where applicable.
• Restrict or object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Request portability of your personal information where applicable.
• Lodge a complaint with the Nigeria Data Protection Commission.

15. How to Exercise Your Rights

To exercise any data protection right, contact us through the details provided below. We may request additional information to verify your identity before responding to your request.

16. Children’s Privacy

Our website and services are not directed at children. We do not knowingly collect personal information from children without appropriate consent or lawful basis.

17. Automated Decision-Making

We do not use personal information for automated decision-making or profiling that produces legal or similarly significant effects on individuals.

18. Data Breach and Incident Response

Where a personal data breach occurs, we will investigate promptly, take necessary containment and remedial action, and notify affected individuals and relevant authorities where required by law.

19. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of third-party websites. We encourage users to review the privacy policies of external websites before providing personal information.

20. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, business operations, security practices or service delivery. The latest version will always be made available on this page.

21. Contact Us

If you have any questions about this Privacy Policy or how your personal information is processed, please contact:

Netgrity Systems
Website: www.netgrity.com
Email: [email protected]
General Enquiries: [email protected]
Phone: +234 (0) 911 104 4449

22. Complaints

If you believe your privacy rights have been violated, you may contact us first so we can review and resolve your concern. You also have the right to lodge a complaint with the Nigeria Data Protection Commission in accordance with the Nigeria Data Protection Act 2023.